Return Items in 4 Easy Steps!


Check For Damages

Called to Surf gladly accepts returns of unworn, unwashed, undamaged and makeup-free merchandise purchased online for a full refund within 30 days.

All Sale items and all jewelry pieces are final sale

Ship Return Items

Include packing slip or order number with returned items

Ship to: ATTN: Called to Surf Returns Sackstraße 7Provo, Utah 84606

Customer is responsible for shipping on return items

In-Store Returns

Did you know you can return online orders in all of our Utah Called to Surf locations? Just another added convenience in case you needed it!

Get Refunded

Our returns department will process your return and a refund will be issued within 2 weeks to the card used for original purchase after the package has been received and inspected.

Check For Damages

Called to Surf gladly accepts returns of unworn, unwashed, undamaged and makeup-free merchandise purchased online for a full refund within 30 days.

All Sale items and all jewelry pieces are final sale

Ship Return Items

Include packing slip or order number with returned items

Ship to: ATTN: Called to Surf Returns Sackstraße 7Provo, Utah 84606

Customer is responsible for shipping on return items

In-Store Returns

Did you know you can return online orders in all of our Utah Called to Surf locations? Just another added convenience in case you needed it!

Get Refunded

Our returns department will process your return and a refund will be issued within 2 weeks to the card used for original purchase after the package has been received and inspected.

Questions?


Return Policy


We accept return of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached. To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package.

All sale items and all jewelry pieces are final sale. Shoeboxes must be enclosed in additional packaging material. Do not write on or place shipping labels directly on the shoebox, or it will be returned to the sender and no refund will be issued. All swimwear must be returned with original liners in place. Called to Surf is not responsible for any lost return packages.

Clothing Condition


Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued.

Called to Surf is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the clothing. We recommend all items are either
dry-cleaned or hand washed with cold water.

Online Exchanges


We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site.

We will credit your card within 3 to 5 days after we receive the return to our store.

F.A.Q.


How long does it take to process the return?

Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?

After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.

Do we pay for the shipping costs?

We do not reimburse shipping costs for your item to be returned to us unless the wrong item was sent to you or it was damaged when you received it.

Can I return my items to a store?

Yes! We are happy to return your online order in the Provo and Lehi locations. It will take a few extra days to process, but we are happy to return it.

How can I cancel my order?

Please email customerservice@artroadshowmag.com immediately with URGENT CANCEL ORDER in the subject line so we can get it taken care of quickly.

Can I return my store purchase through the mail?

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